ITProTeam has two decades of experience in providing IT help desk and remote support services with its own IT help desk tool. We are one of the best help desk service providers in United Kingdom, our well-trained executives offer superior first-line customer service, technical assistance, and follow-ups. An outsourced help desk for your company helps to increase ownership, enhance customer satisfaction, reduce help desk costs, and remove a non-core activity from the IT team.

Quick resolution makes any user happy and improves productivity, Net Access remote support helps our customers to achieve this. The process brings in immediate response times and improves resolution time considerably with efficiency. Almost all activities of IT provisioning, management, and support can be handled remotely with our team.

• A comprehensive single IT help desk for both information and breakdown services. 
  
• The IT desk supports both the infrastructure and application environment of an organization. 
  
• A multilingual decentralized remote team to reduce resolution time and ensure CRs are handled well. 
  
• Time-bound escalation to the next level for quick resolution. 
  
• Continuous monitoring by the managerial team to ensure quality of delivery. 
  
• Work instructions for every new type of trouble ticket. 
  
• Monthly report and improvement plan. 
  
• Dedicated support Ability to bring a ticketing system or use customers